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Security

SECURITY & RELIABILITY

MULTI DATA CENTER REDUNDANCY

Dataforma maintains colocation space in multiple data centers that provide redundant power, cooling, connectivity, security and 24×7 operations staff.  All data is replicated between sites and backed up to tape for long term storage and recovery.  Backup tapes are duplicated and stored off-site as an additional safeguard.  System availability and performance are monitored around the clock and staff are notified as alerts are generated.

DATA SECURITY

All user data is accessed via a secure, 128-bit encrypted website. Our encryption meets industry standards used by Fortune 500 banks, investment companies, etc.  Data is replicated between sites and system administration is performed through encrypted virtual private networks.

CUSTOMER ASSITANCE

Support staff are available to ensure customers are able to access the Dataforma system in a secure reliable manner.  We troubleshoot connectivity problems and make recommendations to improve the end user experience as needed.

System Security

USER PERMISSIONS

Ability to restrict accessing and exporting critical information. Delete role to prevent improper deletion of records in the system. Ability to setup a view-only account. HR role to classify all confidential employee information

LOCKS AND KEYS

Ability to allow each division of the company only to view their information instead of company-wide information. Ability to lock Work Order and Project records so that field technicians can only view/update current jobs that they are working on. Using multiple locks allows precise control over which records each user can view while maintaining simplicity in creating the entry.

AUDIT LOG

Every click in the system is tracked and stored in the database. Project status changes are stored with the username, time and new status when they are submitted. External IP addresses allows the administrator to view where the user was located when he or she was using the system.

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