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Category: Field Service Management

What Makes for an Efficient and Effective Field Service Workforce?

The field service landscape is constantly evolving, which means the demands on businesses are also changing. A study from 2018 shows that the deskless workforce — employees working in the field rather than in an office — makes up 80% of the global workforce. With fieldwork becoming increasingly common and technology steadily advancing, contracting companies face more […]

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How to Improve the Customer Experience in Field Service

In its simplest definition, the customer experience (CX) is the interaction between a customer and your company. From their first encounter with your advertisements to the completion of their work order, customers form an opinion of your brand. If a customer feels they had a positive experience with your company, they’re more likely to choose […]

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12 Field Service Metrics You Need to Monitor

Managing a field service business can be complex, with many factors and components that affect your company’s success. There’s no shortage of data to track that can help you make sense of it all — from the time it takes to get to job sites to the number of times technicians attach service contracts. This […]

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7 Ways Roofing Software Is Changing the Game

Effectively managing a roofing company demands organization and strong communication between every team member. Roofing companies must manage client data, contact and billing information, invoices, material orders, production and more. Managing projects with so many services can become a full-time job. Roofing software helps roofing businesses manage customer relationships, workflow and essential documents to take on […]

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Field Service Safety (and How Software Can Help)

When thinking about security, field worker safety may be what comes to mind. However, adhering to strict work and compliance guidelines protects more than your employees. Proper work regulations also safeguard your business financially and legally. As an employer, you can actively ensure your field service workers follow the right protocols. Field management software makes […]

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Roof Safety Installation Tips for Contractors

Any occupation that requires working at heights comes with inherent dangers, and roofing is no exception. According to the National Census of Fatal Occupational Industries in 2018 report released by the U.S. Bureau of Labor Statistics, roofing fatalities accounted for 96 of the 5,250 work-related deaths during that year.  To provide additional perspective, the fatal injury rate […]

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Build vs. Buy: Field Service Workforce Management Software

Over the past few years, field service has continued to change and evolve alongside consumers’ wants and needs. Technological advances have certainly contributed to much of the industry’s growth in recent years. As industries grow, more focus has shifted to excellent customer service, efficient scheduling tools and easy in-field payment options.  These things have become […]

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The Differences Between Residential and Commercial Solar

The solar industry has a bright future ahead, with a 42% annual growth rate over the past decade. As hardware costs decrease and demand rises, solar becomes a more promising energy source. In such a competitive industry, it’s essential to maximize your productivity and stay on top. If you’re considering offering commercial solar services, you’re already ahead of […]

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How to Cultivate Strong Relationships With Your Solar Leads

When a person or business is interested in solar, do they want someone to swoop in and sell them a solar power system, or someone who will be there to support them throughout the process? When building leads in the solar industry, it’s often worthwhile to focus on establishing relationships rather than making the final […]

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Age Shift in the Solar Industry Workforce

As many Gen Xers head toward retirement and millennials begin to take their places in the workforce, demographics in the manufacturing and service industries are changing. The solar industry is seeing the brunt of these changes. Current statistics show that 47% of the workers in the solar industry are 20-30 years old, while 35% are 30-40 and […]

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