Free 24/7 Customer Service
Our intense focus on customer service means that we stay committed to your success. Our phone support is NOT outsourced. We are available 24/7 via telephone for technical assistance and operational support. We can't say it enough... we LOVE to hear from our partners.
Business/Process Consulting
Our on-site consulting combines years of knowledge of how to run a successful roofing company with an intense understanding of Dataforma, creating an amazing opportunity to use Dataforma to the max. The added value of our Business/Process Consulting service could be all you need to cut costly inefficiencies, reduce inconsistent data, increase customer satisfaction and positively impact the bottom line.
Hardware/Network Consulting
We can assist our contractor partners in building and maintaining secure local and wide area networks. We can help you design your network, install and configure hardware, and troubleshoot problems. We have experience with all core network devices including switches, routers, wireless access points, VPNs, and firewalls.
Software/Technology Consulting
We provide our contractor partners a trusted resource when dealing with any technology related project. We can bring knowledge to an area that you may not be familiar with and make sure that your objectives are driving the process. We also have the expertise to manage projects and provide consulting services to complete the process. Some areas we can help with are email, Microsoft products, Linux operating systems, Voice over IP, and network connectivity. We will also ensure that your network and systems are secure.
Live and Virtual Training
Depending on your needs and availability of personnel, we can schedule the training option that best suits your needs. Virtual training is a good primer for new employees of for a more in depth explanation of a commonly used functionality. Live training is a better fit to train multiple users or for a review of your current business processes. Our expert staff is available to provide comprehensive training at your convenience.
Customizable Exports/Reports
Information entered into the Dataforma System can be exported into templates. We include over 40 standard templates, most of them customized with your company information at no additional charge. Standard templates allow you to complete most basic functions at no additional cost, but we can create high-end personalized templates or provide a creative revision of current documents to fit your needs.