Security
- Client data housed in ultra-secure remote facility
- Daily back-ups of customer data
- System maintenance is our responsibility
- Communication with our servers is encrypted & secure
- Monitor employee use/misuse through full audit trails
- Limited to policies outlined in agreement
- Back-up & disaster recovery is your responsibility
Costs
- One-time installation charge
- Monthly fee per user
- Quality internet connection (recommended)
- Software purchase price
- Additional purchases: Servers, software upgrades, scanners, back-up equipment
- Time: Loading workstations & updated versions
- Physical space required for equipment
- Salary & benefits for technology troubleshooter
Implementation
- Rapid deployment by Dataforma Team
- On-site support during set-up phase
- Ongoing support through live Help Desk
- Installation takes longer because of need to purchase & configure hardware & software
- Primary user support comes from user guide
Customization
- Individual customer needs identified
- User-programmable data entry fields
- New functionalities provided through constant development process (at no additional cost)
- All features are pre-defined
- Limited number of data entry fields
- New functions available only through new version releases (at additional cost)
Training
- On-site training of your personnel
- Remote training available through Help Desk
- Help Desk available via phone with live client data assistance
- Training usually limited to tutorials or client-paid off site group training
